What material do you use for your products?
All our products are PVD plated with 18 karat gold, so it gives the appearance of real gold without the high price, and it doesn't tarnish like simple gold plated chains; we also offer a 100% money back guarantee if you aren't satisfied!
How long until I receive my item?
What is your return policy?
We gladly accept our items in new condition for a full refund. You have 21 days to return items after you receive your shipment.
Please email firstname.lastname@example.org with “RETURNS” in the subject line, along with your Order # to receive a Return Form + Return Shipping Label. Please note, we will deduct $6 from your refund to cover return shipping costs. We are not able to offer Return Labels for international orders at this time.
We do not offer exchanges at this time. Please return the original item for a full refund and then placing a new order for the correct item.
Returns are processed within 3-5 business days upon receipt of the package, but often sooner. We'll send you an email when your refund has been processed. If you choose not to use our Return Label, we recommend using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee we will receive your return.
Do you ship internationally?
Absolutely! We want all of our customers to experience THG, so we make sure that we ship all over the world. Just choose your country from the drop down menu during the checkout process, and you'll be good to go.
How do I apply my discount?
Do you offer custom jewelry?
What if I have any other questions?
Feel free to email us at email@example.com for any other questions you have, and we'll make sure to get right back to you.