FAQ

FAQ

Frequently Asked Questions:

 

 

What material do you use for your products? 

All our products are PVD plated with 18 karat gold, so it gives the appearance of real gold without the high price, and it doesn't tarnish like simple gold plated chains; we also offer a 100% money back guarantee if you aren't satisfied!

  

How long until I receive my item?

We believe distance should not discourage any customer from wearing our products as we want to ensure everyone looks as fresh as possible. 

  • If you're located within the US, you can expect to receive your product within 2-5 business days. 
  • If you're located outside of the US, you can expect to receive your product within 7-14 business days. 
  • All products arrive in a custom THG pouch. 

 

What is your return policy?

We gladly accept our items in new condition for a full refund. You have 21 days to return items after you receive your shipment.  

Please email info@traphustlegrind.com with “RETURNS” in the subject line, along with your Order # to receive a Return Form + Return Shipping Label. Please note, we will deduct $6 from your refund to cover return shipping costs. We are not able to offer Return Labels for international orders at this time. 

We do not offer exchanges at this time. Please return the original item for a full refund and then placing a new order for the correct item. 

Returns are processed within 3-5 business days upon receipt of the package, but often sooner. We'll send you an email when your refund has been processed. If you choose not to use our Return Label, we recommend using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee we will receive your return. 

 

Do you ship internationally?

Absolutely! We want all of our customers to experience THG, so we make sure that we ship all over the world. Just choose your country from the drop down menu during the checkout process, and you'll be good to go. 

 

How do I apply my discount?

  • Make sure to add your item to the cart by clicking 'Add to Cart', and then select 'Proceed to Checkout' from the Cart screen. 
  • On the right hand side, under your product list, there will be a box that says 'Discount'
    • Type your discount in, click 'Apply', and you're set! 

     

    Do you offer custom jewelry?

    We receive a lot of requests for custom pieces, but at this time we're only manufacturing the pieces you find on our website - but we definitely hope to offer this in the future! 

     

    What if I have any other questions?

    Feel free to email us at help@traphustlegrind.com for any other questions you have, and we'll make sure to get right back to you. 

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